Customer Care Support

Responsibilities:

Customer Support & Inquiry Handling:

• Respond to customer inquiries via phone calls, emails, WhatsApp, and social media.
• Provide accurate information about products, services, and company policies.
• Address customer concerns professionally and promptly.

Order Processing & Follow-Up:

• Assist customers with order placement, tracking, and delivery updates.
• Ensure timely resolution of customer complaints and escalate complex issues when necessary.
• Follow up on customer satisfaction and feedback.

Relationship Management:

• Build and maintain strong relationships with customers to enhance brand loyalty.
• Provide after-sales support and ensure customers are satisfied with their purchases.
• Conduct periodic customer check-ins to ensure continued satisfaction.

Problem Resolution & Conflict Management:

• Handle customer complaints efficiently and provide appropriate solutions.
• Identify recurring issues and suggest improvements to management.
• Work closely with other departments (sales, logistics, and technical teams) to resolve customer issues.

Documentation & Reporting:

• Maintain accurate records of customer interactions and transactions.
• Prepare and submit daily/weekly customer service reports.
• Identify trends in customer complaints and recommend solutions.

Requirements:

• Bachelor’s degree or OND in Customer Service, Communications, Business, or related field (preferred but not mandatory).
• 1-3 years of experience in customer service or a related role.
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Must be customer-oriented, friendly, and professional.