Customer Development Associate

Responsibilities:

• Perform customer support functionality such as: answering phone calls, and following up on customer complaints via channels such as email, sms, social media, etc.
• Listen to custom complaints and channel concerns to engineering or support teams via methods such as reports.
• Prepare/Orchestrate engaging emails, push notifications, sms, and social media posts that drive traction to our platforms and establish customer confidence.
• Maintain social media pages by leveraging in-house automation tools.
• Assist in day-to-day tasks such as onboarding clients, and issue ticket resolution of customers.
• Conduct and must be comfortable performing basic data analysis to define and understand audience and customer behavior.

Requirements:

• Ability to participate in an on-call/weekend rotation
• Proximity to the office location is highly valued to ensure consistent and punctual participation in office activities.
• HND or Bachelor’s degree in Communication, Business, Marketing, or other related fields.
• At least 1-3 years experience in a similar position.
• Candidates should reside within a convenient commuting distance of our Lagos office, as daily in-person attendance is required.
• Excellent written and verbal communication skills.
• Demonstrable analytical thinking & business insight.
• Outstanding poise in a fast-paced business environment.
• Candidates must be willing to undergo a thorough police background check which includes fingerprinting, provide multiple references, and submit credible guarantors.
• Candidates must be prepared to take a comprehensive assessment test to evaluate their suitability for the role.

Must be ready to work outside regular office hours, and some holidays and be on hand for Saturday/Sunday weekly call meetings, and must participate in an on-call rotation as required by the business.

Be ready to assist and work in different roles as required by the business.