Immediate Start
1 month ago
Job Summary
Customer Engagement and Social Media Officer to enhance brand presence, build meaningful customer relationships, and drive engagement across digital platforms. This role is responsible for managing online interactions, creating compelling content, and implementing strategies to improve customer satisfaction and brand loyalty.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Develop and execute social media strategies to enhance brand awareness, engagement, and customer loyalty.
- Manage social media accounts, including content creation, scheduling, and community engagement across platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok.
- Respond to customer inquiries, comments, and messages promptly and professionally, ensuring a positive brand image.
- Monitor and analyze social media metrics, customer feedback, and online trends to optimize engagement strategies.
- Engage prospects in a sales capacity
- Develop and execute customer engagement initiatives, including contests, surveys, and interactive campaigns.
- Stay updated on industry trends, competitors, and best practices to drive continuous improvement in customer engagement.
- Assist in developing customer service guidelines and FAQs for consistent communication.
- Handle crisis management and reputation monitoring by addressing negative feedback or customer concerns effectively.
Requirements:
- 2 years experience
- Degree in a related field
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