Immediate Start
New
2 days ago
Customer Experience Officer
MeritMart Limited
Customer Service & Support
Banking, Finance & Insurance
NGN
75,000 - 150,000
Easy Apply
Skills Required
Communication Skills Presentation Skills Problem-solving and critical-thinking skills. Interpersonal and customer service skills Administration SkillsJob Summary
As the Customer Experience Officer, you will ensure the satisfaction, retention, and growth of the organization's customer base. The ideal candidate must have relevant experience in the banking, finance, or insurance sector.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Guide new customers through the onboarding process, ensuring a smooth and positive introduction to the product or service.
- Provide orientation and training to help customers maximize the value of their purchase.
- Build and maintain strong relationships with customers, acting as the main point of contact.
- Regularly check in with customers to understand their needs, challenges, and satisfaction levels.
- Address and resolve customer issues, concerns, or inquiries in a timely and effective manner.
- Collaborate with internal teams to ensure prompt resolution of customer problems.
- Provide ongoing training and education to customers to help them fully utilize and benefit from the product or service.
- Share best practices and offer suggestions for optimizing their experience.
- Gather customer feedback through surveys, interviews, and other methods.
Requirements:
- At least 2 years of experience as a Customer Experience Officer
- HND/BSc in a relevant field of study
- Familiarity with relevant technology BankOne.
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