Customer Experience Officer

Responsibilities:

• Develop and execute customer experience strategies that align with business objectives 
• Conduct customer research, and surveys, gather feedback, and analyze data to identify areas for improvement 
• Control live operations and make them always work efficiently 
• Responsible for the delivery of all orders in excellent conditions 
• Control thousands of movements/transactions per day 
• Answers customer inquiries via phone, email, and in person 
• Collaborate with cross-functional teams, including product, marketing, and operations, to design and implement customer-centric solutions 
• Develop and maintain customer journey maps, personas, and other CX tools 
• Analyze customer feedback and metrics to measure the effectiveness of CX initiatives 
• Identify and prioritize opportunities to improve customer satisfaction, loyalty, and retention 
• Develop business cases and proposals to support CX initiatives and investments 
• Communicate CX strategies, plans, and results to stakeholders, including senior leaders and external partners 

Requirements:

• Bachelor's degree in business administration, Marketing, or related field 
• 2+ years of experience in customer experience, managing order fulfillment and delivery operations to ensure on-time delivery  
• Proven record of accomplishment in designing and implementing successful CX strategies 
• Excellent analytical, problem-solving, and communication skills 
• Ability to work collaboratively with cross-functional teams 
• Ease of use of Microsoft Office and a variety of tech platforms 
• Strong understanding of customer experience principles, methodologies, and tools 
• Experience with customer feedback and metrics analysis 

What We Offer: 

• Competitive salary and benefits package. 
• Opportunities for professional growth and development. 
• Collaborative and dynamic work environment.