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Customer Relation Officer
Thornkez Concerns and Resources Limited
Customer Service & Support
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Job Summary
The Customer Relations Officer plays a crucial role in building and maintaining positive relationships with customers. They serve as the main point of contact for customers and are responsible for addressing their inquiries, resolving issues, and ensuring they have a positive experience with the company. This role requires a deep understanding of the products or services offered and the ability to effectively communicate information and solutions to customers.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries and provide information or assistance as needed
- Handle customer complaints and work towards resolving them in a timely and satisfactory manner
- Maintain a high level of professionalism in all customer interactions
- Collaborate with internal teams to address customer needs and improve customer satisfaction
- Identify opportunities to enhance customer experience and suggest improvements to processes
- Maintain accurate records of customer interactions and transactions
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on company policies, products, and services
- Proactively reach out to customers to ensure their satisfaction and address any potential issues
Requirements:
- Excellent verbal and written communication skills
- Empathy and patience when dealing with customer complaints
- Ability to remain calm and composed under pressure
- Attention to detail and accuracy in documentation
- Ability to work effectively in a team environment and collaborate with internal stakeholders
- Familiarity with customer relationship management (CRM) systems is a plus
- Strong problem-solving abilities
- Previous experience in customer service or a related role
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