Immediate Start
1 month ago
Customer Relations Manager
Brit Properties Nig. Ltd
Customer Service & Support
Real Estate
NGN
2,000,000 - 3,000,000
Easy Apply
Job Summary
The Customer Relations Manager is responsible for developing and maintaining strong relationships with customers to enhance satisfaction, loyalty and business growth. This role involves addressing customer inquiries, resolving complaints, and implementing strategies to improve the overall customer experience.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 6 years
Job Description/Requirements
Responsibilities:
- Build and maintain strong relationships with clients, serving as their primary point of contact and addressing their needs, concerns, and inquiries.
- Develop and implement strategies to enhance the overall customer experience, including improving communication channels, streamlining processes, and implementing customer feedback mechanisms.
- Handle escalated customer issues and complaints, working closely with other departments to ensure timely and satisfactory resolutions.
- Collect and analyze customer feedback and satisfaction surveys to identify areas for improvement and implement necessary changes.
- Implement strategies to improve customer retention rates, including personalized follow-up, loyalty programs, and proactive communication.
- Lead and mentor the customer experience team, providing guidance, support, and training to ensure team members are equipped to deliver exceptional service
- Collaborate with other departments, including sales, marketing, and operations, to align customer experience initiatives with overall business goals and objectives.
Requirements:
- At least 6+ years of experience as a Customer Relations Manager
- BSc. Degree in a relevant course of study
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