Customer Relations Manager

Responsibilities:

• Serve as an intermediary between subscribers and the company
• Maintain positive business and customer relationships in the effort to extend customer lifetime value.
• Ensure subscribers are kept up to date with the conditions of their payment and obligations to the company concerning their investments
• Send out regular and relevant correspondence to subscribers
• Ensure appropriate sales procedures are followed
• Escalate and enforce penalties against defaulters according to company policy
• Facilitate a smooth transition of property to eligible owners upon completion of sales transaction
• Facilitate a smooth transition of property from site team to BAM Facilities upon completion of sales transaction
• Provide monthly, quarterly and annual reports to Operations

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years proven experience in customer relationship management, preferably in the real estate industry.
• Strong interpersonal, communication, and negotiation skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to Develop and implement customer relationship strategies to enhance client satisfaction and retention
• Ability to handle multiple priorities and work under pressure.
• Ability to collaborate with sales, marketing, and operations teams to improve the customer experience
• Customer-centric mindset with a passion for delivering exceptional service
• Develop and implement strategies to enhance client satisfaction and retention.
• Ability to resolve client issues promptly to maintain high service standards,