Customer Relationship Manager

Role Description

The Customer Relationship Manager will be responsible for maintaining and strengthening long-term relationships with our clients. You will act as the main point of contact for clients, ensuring their needs are met and that they have a seamless and positive experience with our products and services. Your goal will be to maximize client satisfaction, loyalty, and retention, while driving business growth through excellent relationship management.

Responsibilities

• Serve as the primary point of contact for key clients, ensuring they receive outstanding customer service.
• Build and maintain strong, long-term relationships with customers to encourage retention and repeat business.
• Actively listen to client needs, concerns, and feedback to develop tailored solutions that enhance their experience.
• Proactively engage with clients to ensure their ongoing satisfaction and address any issues promptly.
• Collaborate with sales, tech support, and other departments to deliver a cohesive experience and resolve client concerns effectively.
• Develop and implement strategies to improve client retention, client lifetime value, and overall satisfaction.
• Analyze client data to understand trends, identify opportunities for growth, and create personalized strategies.
• Upsell and cross-sell products and services to existing clients, based on their needs and business goals.
• Provide regular updates and reports on client satisfaction, retention rates, and other metrics to senior management.

Qualifications

• Minimum of 3 years of experience in customer relationship management.
• Previous experience in a customer-facing role within the real estate sector.
• Excellent communication skills (verbal and written) with the ability to interact professionally and effectively with clients at all levels.
• Familiarity with customer success and retention metrics.
• Proven ability to build and maintain long-term relationships with clients.
• Strong problem-solving skills, with the ability to identify solutions and act quickly.
• Experience working with CRM software (e.g., Salesforce, HubSpot, Zoho) and data analytics tools.
• Exceptional organizational and time-management skills with the ability to manage multiple accounts simultaneously.
• A proactive mindset with the ability to anticipate customer needs and challenges.
• Strong attention to detail, and the ability to handle confidential information with discretion.
• Ability to work independently and as part of a collaborative team.

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