1 month ago
Customer Service Representative
Capital Luxury Group
Customer Service & Support
Automotive & Aviation
NGN
75,000 - 150,000
Easy Apply
Job Summary
This role is responsible for providing exceptional customer support, addressing passenger inquiries, and ensuring a smooth and positive transportation experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for customer satisfaction.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Handle and resolve customer complaints efficiently and professionally.
- Provide accurate information regarding transportation services, schedules, and pricing.
- Assist passengers with booking, payment issues, and lost item inquiries.
- Maintain a high level of professionalism and patience when dealing with challenging situations.
- Collaborate with operations and dispatch teams to ensure customer concerns are addressed.
- Gather and analyze customer feedback to improve service delivery.
- Keep detailed records of customer interactions, transactions, and complaints.
Requirements:
- High school diploma or Bachelor’s degree in Business Administration, Communications, or related field.
- Minimum of 2 years of experience in customer service, preferably in the transportation industry.
- Strong verbal and written communication skills.
- Ability to handle stressful situations with professionalism and empathy.
- Proficiency in Microsoft Office and CRM software.Flexibility to work shifts, weekends, and holidays as needed.
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