Customer Service Agent

Responsibilities:

• Secondary Contact: Serves as the second point of contact for both drivers and customers.
• Load Management: Handles tracking of drivers and gives timely driver location updates to customers in real-time.
• Relationship Building: Foster and maintain positive relationships with customers and drivers.
• Customer Care: Deliver top-notch customer care services consistently.
• Professionalism: Uphold the highest standards of professionalism in all interactions.
• Goal Achievement: Ensure customer satisfaction on every load.

Requirements:

• Bachelor's degree/HND in Social Sciences, Information Technology, Business, or related fields.
• Proven experience in customer care, management, human relations, and sales.
• Ability to multitask smoothly and efficiently.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience in the logistics industry is a plus.

Additional Skills:

• Computer proficiency.
• Very good at customer service and communication.
• Very strong analytical skills and attention to detail.
• Very good listening skills and am a creative thinker.
• Ability to work well under pressure and with a team.
• Proficiency in speaking, listening, writing and fast typing in English.
• Ability to learn, unlearn, and relearn new things within a short period of time.
• Very strong problem-solving skill