Customer Service and Relationship Officer

Responsibilities:

• Proactively follow up with leads through calls, ensuring they are well-informed and supported throughout their decision-making process.
• Establish a trusted relationship with leads to encourage enrollment in the tech Bootcamp programs offered by our sister company.
• Quickly learn and understand the tech Bootcamp offerings to effectively communicate their value to potential students.
• Interact with students from various countries, ensuring clear and effective communication across diverse backgrounds.
• Utilize Microsoft Office tools for documentation, tracking, and communication purposes.
• Collaborate with the sales and marketing teams to align follow-up strategies and ensure a seamless lead experience.

Daily and Monthly Responsibilities

• Conduct follow-up calls with leads, providing them with detailed information and answering any questions they may have.
• Build rapport with leads to foster trust and encourage enrollment in the Bootcamp.
• Document and track lead interactions to ensure consistent follow-up and communication.
• Identify areas for improvement in the follow-up process and suggest enhancements.
• Work closely with the marketing team to ensure messaging is aligned with lead needs and feedback.

Requirements:

• 3+ years of experience in customer service, sales, or a related field with a focus on lead follow-up.
• Strong verbal communication skills with the ability to build rapport over the phone and interact effectively with a global audience.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Quick learner with the ability to understand and articulate tech-related products and services.
• High level of self-management with the ability to work independently most of the time.
• Organized and detail-oriented, with strong follow-up and documentation skills.

Preferred Qualifications

• Bachelor’s degree is a plus.
• Experience in the tech industry or familiarity with tech Bootcamp programs.
• Knowledge of CRM systems and comfortable with Microsoft Office Suite.