Immediate Start
New
1 week ago
Job Summary
We are seeking a highly motivated and digitally savvy Customer Service & Social Media Representative to handle customer interactions, manage social media communications, and oversee appointment bookings. This role requires a blend of excellent communication skills, attention to detail, and a strong grasp of the beauty industry.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, social media, or in-person promptly and professionally.
- Manage daily posts, comments, and DMs across all social media platforms.
- Schedule and confirm customer bookings and consultations.
- Provide detailed product information and personalized recommendations.
- Handle order processing, tracking, exchanges, and complaints.
- Monitor and escalate critical issues to the appropriate departments.
- Engage customers with content that drives loyalty and brand trust.
- Maintain detailed records of customer interactions, purchases, and feedback.
Requirements:
- 2 years experience
- Diploma in a related field
- Good communication skills
- Must be tech savvy
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