Customer Service Assistant

• Manage incoming phone calls
• Generate sales leads and close sales through your customer interactions
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a Client Service Representative
• Knowledge or interest in Customer Service related technology particularly AI and data management a bonus
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices is an advantage
• Customer orientation and ability to adapt/respond to different types of characters
• Well-spoken with excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• The Ideal candidate must reside within or be easily accessible to Lekki Phase 1, Lagos