Customer Service Assistant
Not Just Pulp
Customer Service & Support
Job Summary
As our Customer Service Representative you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Manage incoming phone calls
- Generate sales leads and close sales through your customer interactions
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Knowledge or interest in Customer Service related technology, particularly AI and data management a bonus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices is an advantage
- Customer orientation and ability to adapt/respond to different types of characters
- Well-spoken with excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- The Ideal candidate must reside within or be easily accessible to Lekki Phase 1, Lagos
Remuneration: NGN85,000
Working Hours: Monday - Friday 9 - 5 pm
Location: Lekki Phase 1, Lagos
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