Customer Service Associate

Responsibilities:

• Customer Support: Handle customer inquiries via phone and WhatsApp, resolving issues and educating users on the app’s features.
• Sales & Subscription Growth: Convert free users into paying subscribers by explaining the benefits of HauteApp’s plans.
• WhatsApp Support Management: Engage and assist customers via WhatsApp, ensuring a seamless experience.
• Retention & Follow-ups: Proactively reach out to inactive users and encourage renewals.
• User Feedback & Reporting: Gather insights from users to help improve the product and customer experience.
  
  

Requirements:

• Must be female, highly tech-savvy, and able to communicate effectively.
  
• Strong customer service and persuasion skills—comfortable engaging with users and converting them to paid subscribers.
• Self-motivated, able to work independently in a fully remote setting.
• Ability to multitask, manage multiple conversations, and stay organized.
• Passion for fashion and technology is a plus.
• Previous experience in customer service or sales is an advantage but not required.
  
  

Skills & Qualifications:

• Excellent verbal and written communication skills
• Sales & persuasion skills – Ability to drive conversions and upsell plans
• Strong problem-solving abilities – Proactively address customer concerns
• Tech-savviness – Comfortable using apps, digital tools, and CRM software
• Time management & multitasking – Handling multiple conversations efficiently
• Resilience & adaptability – Ability to handle rejections and push through challenges
  
  

Why Join Us?

• Fully remote role with a flexible work culture
• Opportunity to develop sales and customer success skills in a growing tech company
• Be part of an innovative product empowering tailors and fashion designers