Customer Service Representative
Healthrak
Customer Service & Support
Healthcare
NGN
Less than 75,000
Easy Apply
New
4 days ago
Job Summary
A Customer Service Representative is responsible for assisting customers with inquiries, resolving issues, and providing support to ensure satisfaction with a company’s products or services. They interact with customers through various channels like phone, email, or chat, handle complaints, process orders, and provide product information.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Customer Interaction: Primary point of contact for customers, providing timely and helpful responses across multiple channels (phone, email, chat, etc.).
- Problem Solving: Quickly addresses and resolves customer issues or complaints with professionalism and empathy.
- Order and Service Management: Processes orders, returns, and exchanges while ensuring accurate information and timely resolution.
- Product Knowledge: Maintains expertise on company products or services to provide accurate advice and recommendations.
- Customer Satisfaction: Focuses on delivering a positive customer experience, aiming to exceed expectations.
- Documentation: Keeps accurate records of customer interactions and feedback to improve future service.
- Team Collaboration: Works with internal teams to resolve complex issues and ensure consistent service delivery.
- Multitasking: Manages multiple customer inquiries simultaneously, maintaining a high level of service in a fast-paced environment.
Requirements:
- 0-1 year experience
- Minimum of OND
- Excellent communication skills
- Empathetic and patient
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