New
Yesterday
Customer Service Professional
Eleganza
Customer Service & Support
Manufacturing & Warehousing
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are seeking a dedicated and customer-focused Customer Service Professional to provide exceptional support and assistance to our clients. The ideal candidate will be responsible for handling inquiries, resolving customer issues, and ensuring a positive customer experience. This role requires strong communication skills. As a Customer Service Professional, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer complaints with efficiency and empathy
- Provide accurate information about our products and services
- Process orders, returns, and exchanges accurately
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to improve customer service processes
- Identify opportunities to enhance the customer experience
- Stay up to date with company policies and product updates
Requirements:
- Minimum of 4+ years of experience
- BSc. Degree in a relevant course of study
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