Customer Service Executive

Responsibilities:

Customer Service & Help Desk

• Provide professional and timely customer service support, handling inquiries via phone, email, and in person.
• Address and resolve customer complaints, escalating to relevant departments when necessary.
• Ensure all customer interactions are handled with a focus on resolution and customer satisfaction.
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.

Receptionist Duties:

• Serve as the first point of contact for visitors, ensuring a welcoming and professional environment.
• Answer incoming calls and direct them to the appropriate departments or individuals.
• Manage incoming and outgoing mail, packages, and deliveries.

Social Media Management:

• Manage and maintain the company’s social media profiles, including Instagram, Facebook, and LinkedIn.
• Respond to comments and messages on social media platforms in a professional and timely manner.
• Assist in creating and posting engaging content to promote the company’s services and products.

Office Clerical & Administrative Tasks:

• Perform general office clerical duties, including managing documents, filing, and maintaining records.
• Assist with the preparation of reports, presentations, and other documentation as required.
• Manage the office supplies inventory and ensure orders are placed when necessary.
• Handle scheduling and coordinating meetings, appointments, and other branch activities.

Inventory Records & Management:

• Maintain accurate records of inventory and stock levels, ensuring timely reordering of supplies.
• Assist with inventory audits and physical stock checks.
• Ensure that inventory records are up-to-date and discrepancies are promptly addressed.