Customer Service Facilitator

Responsibilities:

• Develop and deliver comprehensive training content that covers essential customer service principles, techniques, and best practices.
• Facilitate interactive workshops, and group discussions in a virtual environment.
• Mentor participants, providing expert guidance and feedback to improve their customer service skills.
• Assess participant progress through regular evaluations and provide constructive feedback to help them meet and exceed performance standards.
• Continuously update training materials based on new trends, technologies, and customer service practices to keep the curriculum relevant and effective.

Requirements:

• Minimum of 3 years of professional experience in customer service or a training role focused on customer interaction skills.
• Proven ability to create and deliver effective customer service training content is a plus.
• Strong knowledge of customer service protocols, CRM systems, and communication platforms.
• Exceptional communication skills, both verbal and written, with the ability to engage and inspire learners.
• Comfortable using and teaching with digital tools and platforms, capable of managing virtual classrooms and online learning management systems.
• Strong interpersonal skills, with the ability to engage and motivate learners.
• Minimum Academic Qualification: HND
  

Location: Full-time, Remote

Remuneration: NGN 400,000 - 900,000 depending on experience and scope of work.