New
2 days ago
Customer Service Manager
BlueSky Capital Advisors Ltd
Customer Service & Support
Advertising, Media & Communications
NGN
400,000 - 600,000
Easy Apply
Job Summary
We seek a suitable candidate for this position.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Manage customer relationships, and handle customer inquiries and complaints.
- Lead the customer service team and improve team efficiency.
- Analyze customer feedback and optimize service processes.
Requirements:
- Educational background: Priority is given to those with relevant majors such as customer service, marketing, and business management.
- Work experience: 1-3 years or more of customer service management experience, and those with cross-cultural communication and team management experience are preferred.
- Communication skills: Have excellent oral and written communication skills, and be able to effectively handle customer complaints and problems.
- Leadership skills: Able to manage and motivate the team, promote the efficient operation of the team, and have team building and training capabilities.
- Problem-solving skills: Have strong analytical and problem-solving skills, and be able to cope with a rapidly changing environment.
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