Customer Service Officer

Responsibilities:

• Serve as the primary point of contact for assigned leads and visitors, with a professional demeanor, and ensuring clear and consistent communication throughout the engagement.
• Receive and answer phones courteously and efficiently, directing calls to appropriate personnel.
• Proactively manage client expectations by providing timely updates on case progress, fees, and deadlines.
• Develop and nurture strong relationships with clients, building trust and loyalty towards the firm
• Identify and address client concerns promptly and efficiently, working collaboratively with team lead to find solutions.
• Provide basic administrative support tasks as assigned.
• Stay informed with relevant information about company policies and procedures to answer visitor inquiries accurately
• Perform other duties as assigned to ensure seamless client service.

Requirements:

• HND/Bachelor's degree in Business Administration, Tourism and Hospitality management or a related field 
• Minimum 1 – 3 years of experience in client relations, customer service, or a similar role.
• Proven ability to build and maintain positive relationships with diverse clients.
• Excellent written and verbal communication skills with a strong command of the English language.
• Exceptional organizational skills, with the ability to manage multiple tasks efficiently and prioritize effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Ability to work independently and as a team.
• A positive and professional demeanor with a genuine interest in client satisfaction.
• Discretion and ability to maintain confidentiality.