Job Summary
We seek to hire a highly motivated, disciplined, and results-oriented Customer Service Officer to join our team. The ideal candidate should be highly organized with a demonstrated ability to work effectively within a fast-paced environment and manage multiple tasks efficiently in building and maintaining strong client relationships.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Serve as the primary point of contact for assigned leads and visitors, with a professional demeanor, and ensuring clear and consistent communication throughout the engagement.
- Receive and answer phones courteously and efficiently, directing calls to appropriate personnel.
- Proactively manage client expectations by providing timely updates on case progress, fees, and deadlines.
- Develop and nurture strong relationships with clients, building trust and loyalty towards the firm
- Identify and address client concerns promptly and efficiently, working collaboratively with team lead to find solutions.
- Provide basic administrative support tasks as assigned.
- Stay informed with relevant information about company policies and procedures to answer visitor inquiries accurately
- Perform other duties as assigned to ensure seamless client service.
Requirements:
- HND/Bachelor's degree in Business Administration, Tourism and Hospitality management or a related field
- Minimum 1 – 3 years of experience in client relations, customer service, or a similar role.
- Proven ability to build and maintain positive relationships with diverse clients.
- Excellent written and verbal communication skills with a strong command of the English language.
- Exceptional organizational skills, with the ability to manage multiple tasks efficiently and prioritize effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Ability to work independently and as a team.
- A positive and professional demeanor with a genuine interest in client satisfaction.
- Discretion and ability to maintain confidentiality.
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