New
5 days ago
Customer Service Representative
Uncut Financial Resources Limited
Customer Service & Support
Banking, Finance & Insurance
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to handle customer acquisition, loan processing, and general customer service inquiries. The role involves providing excellent customer experiences, ensuring efficient handling of administrative tasks, and maintaining high service standards. Candidates with a background in banking and strong communication skills will thrive in this fast-paced environment.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Engage with potential clients to promote banking services and products.
- Build and maintain strong relationships with customers to foster loyalty.
- Guide customers through the loan application process.
- Verify documentation and ensure compliance with banking policies and procedures.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Provide accurate information on banking products and services.
- Maintain organized records of customer interactions and transactions.
- Prepare reports and assist in the daily operations of the customer service department.
- Work collaboratively with other departments to resolve customer issues efficiently.
- Support team efforts to meet organizational goals and service benchmarks.
Requirements:
- Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- Minimum of 1-2 years of experience in the banking or financial services sector.
- Strong verbal and written communication skills.
- Proficiency in banking processes and financial products.
- Ability to work under pressure and handle challenging situations effectively.
- Strong organizational and multitasking abilities.
- Detail-oriented with a customer-first mindset.
- Professional demeanor and excellent interpersonal skills.
- Adaptability and problem-solving skills in a dynamic work environment.
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