Immediate Start
New
5 days ago
Customer Service Officer
Kreditek Stride Limited
Customer Service & Support
Banking, Finance & Insurance
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Service Officer in a loan company is responsible for providing excellent customer service by handling inquiries, resolving issues, processing loan payments, and assisting customers throughout the loan lifecycle, ensuring compliance with company policies while maintaining a positive customer experience through effective communication and
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Answer customer calls and emails regarding loan applications, payments, account details, and general inquiries.
- Greet customers in person and provide information on loan products and services.
- Actively listen to customer concerns and identify potential issues.
- Effectively communicate loan terms, conditions, and policies to customers.
Requirements:
- Bachelor's degree or HND qualification
- 1-2 years of working experience
- Strong verbal and written communication abilities to clearly explain loan terms and address customer concerns.
- Proven ability to provide exceptional customer service
- Ability to maintain accuracy in data entry and record-keeping
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