Customer Service Officer

Responsibilities:

• Answering telephone calls and handling inquiries
• Customer service and telemarketing
• Uploading of products and services on prescribed social media pages
• Maintaining of social media pages, reply to comments to encourage customers to make a buying decision.
• Ensuring through approved means the enrollment of students
• Directing prospective students to pay to the prescribed company account
• Maintaining diaries
• Arranging appointments
• Taking messages
• Typing and word processing
• Filing
• Organizing and servicing meetings (producing agendas and taking minutes)
• Managing databases
• Prioritizing workloads
• Recruiting, training and supervising junior staff
• Handling correspondence and maintaining social media platforms
• Implementing new procedures and administrative systems
• Liaising with relevant organizations
• Coordinating mail-shots and similar publicity tasks
• Brand building and brand management using media tools
• Working with designers to maintain and improve the brand properties of the organization
• Helping to organize and manage webinars, seminars and live broadcasts across media channels

Requirements:

• Minimum academic qualification of HND or Bachelor’s degree in any related field.
• Minimum of 2 years of proven customer support experience and track record of over-achieving quota
• Strong phone contact handling skills active listening and good command of written English
• Good use of social media marketing skills 
• Great marketing skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills including written English
• Ability to multitask, prioritize, and manage time effectively

Location: Our preferred candidate must preferably live close to Gaduwa Estate, Abuja