Customer Service Officer

Responsibilities:

• Welcome and greet patients, clients, vendors, and employees, ensuring a professional and warm first impression.
• Register private, corporate, and HMO clients, maintaining accurate and updated records.
• Forward patient data to nurses for vital checks promptly.
• Answer incoming calls immediately, take messages, and respond to queries appropriately.
• Coordinate with housekeepers to maintain a clean and hygienic front desk and waiting area.
• Schedule and manage appointments for clients and clinical staff, sending timely reminders to all parties involved.
• Maintain the hospital schedule efficiently to ensure optimal use of time and resources.
• Ensure patient files are returned to the records officer after use, maintaining up-to-date filing and electronic records.
• Assist in creating client reports, memos, and other communication materials using Microsoft Office Suite.
• Plan and prioritize workload to balance responsibilities and optimize output.
• Prepare daily handover notes and calculate attendance statistics for the previous day.
• Ensure all patients are attended to promptly and that no patient is left standing or turned away without consent from a supervisor.
• Draft and print letters, memos, and other official documents clearly and accurately.
• Disseminate information to patients via mail, email, text messages, and phone calls.
• Perform additional duties as assigned by the HR, Senior Administrative Officer, or Head of Nursing Services.

Requirements:

• Minimum of OND/HND/BSc in Business Administration, Public Administration, or a related field.
• At least 2-3 years of experience in front desk operations, customer service, or administrative roles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor with exceptional interpersonal skills.
• Attention to detail and ability to maintain confidentiality.
• Friendly, approachable, and customer-focused.
• Ability to work independently and under pressure.
• Strong problem-solving skills and the ability to anticipate needs.