Immediate Start
New
1 week ago
Customer Service Officer
CarePoint Hospitals
Customer Service & Support
Healthcare
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are looking for a courteous, detail-oriented, and professional Customer Service Officer with a background in Health Information Management. The ideal candidate will serve as the first point of contact for patients, ensuring a smooth and positive experience from registration to discharge while also maintaining accurate health records
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Welcome patients and visitors warmly, providing prompt and helpful assistance.
- Register patients accurately and manage patient records in line with medical and administrative protocols.
- Schedule appointments and coordinate with clinical departments as needed.
- Handle inquiries and resolve complaints in a professional and empathetic manner.
- Maintain confidentiality and integrity in handling patient information.
- Monitor and ensure the accuracy of patients' demographic and medical data.
Requirements:
- Minimum of OND/HND/BSc in Health Information Management or related field.
- 1-2 years of relevant experience in a hospital or healthcare setting.
- Good knowledge of patient data management and hospital information systems.
- Strong interpersonal, communication, and problem-solving skills.
- Proficiency in Microsoft Office and data entry tools.
- High level of discretion, empathy, and attention to detail.
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