Customer Service Officer

Role Description

This is a full-time, on-site role located in Lekki for a Customer Service Officer. The Customer Service Officer will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Day-to-day tasks include managing customer interactions, resolving issues, and maintaining a high standard of customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Provide accurate information about our properties and services.
• Process customer requests and applications.
• Collaborate with internal teams to resolve customer issues.
• Escalate complex customer concerns to the Customer Service Manager when necessary.
• Participate in ongoing training to enhance customer service skills.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• 1-2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.

Interested applicants should click here: http://tinyurl.com/Work-at-Audacia-Properties

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