Customer Service Personnel

• Greet and assist customers via phone, email, live chat, or in person.
• Answer questions about products, services, policies, and procedures.
• Provide detailed information to address customer inquiries and guide them through any processes.
• Handle customer complaints calmly and professionally, working to resolve issues effectively and in a timely manner.
• Escalate complex or unresolved issues to higher-level support or management as needed.
• Process orders, returns, and exchanges according to company policies.
• Ensure accuracy in customer transactions, confirming details, and providing updates.
• Document customer interactions, complaints, inquiries, and solutions in a customer relationship management (CRM) system or database.
• Maintain organized records for future reference and quality improvement.
• Collect and document customer feedback, relaying insights and trends to management.
• Assist in identifying common issues or service improvements based on feedback.
• Coordinate with other departments (such as sales, shipping, or technical support) to ensure customer needs are met.
• Communicate effectively within the team to ensure consistency in customer service quality.
• Stay informed about the company’s products, services, and any new updates or promotions.
• Use product knowledge to assist customers in making informed decisions.

Requirements:

• Understanding and patience when addressing customer needs.
• Ability to listen carefully and respond thoughtfully.
• Skilled in managing complaints and conflicts professionally.
• Ensuring accuracy in all customer interactions and documentation.
• Ability to handle a fast-paced environment and adapt to different customer personalities.