Customer Service Personnel
LFF Afrocentric Global
Customer Service & Support
Entertainment, Events & Sport
NGN
150,000 - 250,000
Easy Apply
New
4 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels. Also, human relationship is a key point
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- Handle customer inquiries and provide accurate information about our services, events, and membership programs.
- Assist customers with registration, payments, and troubleshooting issues related to our online platforms and events.
- Manage incoming calls, emails, and live chat interactions in a professional and timely manner.
- Collaborate with other teams to resolve customer issues and escalate complex issues to the appropriate department.
- Maintain a comprehensive knowledge of our products, services, and policies to ensure accurate and efficient support.
- Proactively identify opportunities to improve the customer experience and suggest process enhancements.
- Keep detailed records of customer interactions and feedback to inform business decisions and improve service quality.
- Contribute to a positive and collaborative work environment, supporting team members and participating in training and development activities.
Requirements:
- Proven experience in customer support or a similar role, with a strong focus on delivering exceptional service.
- Excellent communication skills, both written and verbal, with the ability to empathize and build rapport with customers.
- Proficiency in using CRM software, live chat tools, and Microsoft Office Suite.
- Strong organizational and problem-solving skills, with a keen attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passion for fashion, music, and African culture
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