Customer Service Personnel

Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, providing accurate information and assistance.
• Issue Resolution: Handle complaints, provide appropriate solutions, and follow up to ensure resolution, aiming for first-contact resolution.
• Product/Service Knowledge: Maintain in-depth knowledge of the company’s products, services, and policies to answer questions and offer recommendations.
• Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Problem-Solving: Investigate and troubleshoot customer issues, escalating to the appropriate department when necessary.
• Customer Satisfaction: Work to improve customer satisfaction ratings by providing prompt and efficient service.
• Feedback Collection: Gather customer feedback and relay it to the relevant departments to help improve products, services, and customer experience.
• Documentation: Keep records of customer interactions, transactions, and inquiries, ensuring all information is accurately documented.
• Follow-Up: Conduct follow-up calls or emails to ensure customer issues are fully resolved and to measure customer satisfaction.
• Team Collaboration: Work closely with other departments (e.g., sales, technical support, logistics) to provide comprehensive customer solutions.

Requirements:

• 2 years experience
• Minimum of SSCE