Customer Service Represenative

Responsibilities:

• Receive and process online orders
• Develop and maintain updated customer/vendor lists
• Answer and direct phone calls
• Establish, develop, and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within the schedule
• Send weekly email blasts, WhatsApp messages, bulk SMS
• Closely monitor online trends and inventory
• Answer first-line queries and complaints from customers.
• Report discrepancies and problems to the Operations Manager
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Work with management to organize and execute online sales campaigns
• Perform all other duties as assigned

Requirements:

• HND or B.Sc in any related discipline preferably marketing, business, and finance
• 1-3 years experience in an e-commerce role
• Experience with sales targets
• Good customer service skills
• Good networking, prospecting, and closing skills
• Result-oriented team player with exceptional motivation and interpersonal skills
• Relationship management skills and openness to feedback
• Excellent selling, communication, and negotiation skills
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Good initiative, time, and stress management skills

Remuneration: NGN 100,000