Customer Service Representative

Responsibilities:

• Greet guests warmly upon arrival, ensuring they feel welcomed and valued.
• Assist with seating arrangements and provide information about the lounge and club’s amenities, menu offerings, and services.
• Engage with guests throughout their visit, ensuring their needs are met and expectations exceeded.
• Offer recommendations based on guest preferences and assist in navigating the menu and drinks selection.
• Take accurate orders for food and beverages, ensuring clarity on special requests or dietary restrictions.
• Communicate these orders efficiently to kitchen and bar staff.
• Address guest concerns or complaints promptly and professionally, striving to resolve issues to their satisfaction while adhering to company policies.
• Actively upsell menu items, daily specials, and promotional offers.
• Encourage guests to explore the club’s additional services, such as private bookings or VIP sections.
• Accurately process customer orders and payments, providing receipts, and handling cash or card transactions in compliance with company protocols.
• Ensure the lounge and club area is clean, organized, and well-maintained at all times.
• Assist with setting up for events or functions as needed.
• Work closely with other team members, including servers, bartenders, kitchen staff, and management, to ensure smooth service and efficient operations.
• Assist with managing reservations, events, and VIP bookings, ensuring guests have a seamless experience during special events, private parties, or themed nights.
• Adhere to safety, hygiene, and regulatory guidelines, ensuring a safe environment for both guests and staff.
• Ensure all alcoholic beverages are served responsibly in accordance with legal regulations.

Requirements:

• Minimum of 1-2 years of experience in a customer service role, preferably in a hospitality or food and beverage environment (restaurant, lounge, or nightclub).
• Strong verbal communication skills with the ability to engage with a diverse clientele.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Proficient in basic cash handling and point-of-sale (POS) systems.
• Knowledge of food and beverage offerings, especially cocktails, wine, and popular club dishes, is a plus.
• Friendly, approachable, and confident demeanor with a passion for delivering exceptional customer service.
• Ability to stand and walk for long periods, carry trays, and lift moderate weight.
• Fluent in English (additional languages such as Yoruba or Pidgin are a plus).
• A secondary school diploma or equivalent; a diploma in hospitality or customer service is an advantage.

Working Conditions:

• The role requires evening, weekend, and holiday shifts, as the restaurant lounge and club operates in the late hours.
• The work environment is fast-paced and dynamic, requiring the CSR to manage multiple tasks simultaneously while maintaining high standards of service.

Benefits:

• Competitive salary and tips.
• Opportunities for career growth and development within the company.
• Employee discounts on food, beverages, and events.
• Access to a fun, vibrant, and customer-focused work environment in a beautiful waterside location.