Immediate Start
New
5 days ago
Customer Service Representative
Gosub Limited
Customer Service & Support
IT & Telecoms
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities
- Manage incoming customer inquiries via phone, email, and social media channels.
- Provide product and service information to customers.
- Respond to customer complaints and resolve issues in a timely and effective manner.
- Process customer orders.
- Collaborate with other teams to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate department.
Requirements
- Candidate must possess at least a Bachelor’s Degree in a related field.
- Minimum of 1-2 years of experience in a similar role.
- Flexible to work shifts, including days, nights, weekends, and holidays.
- Must reside in Benin City, specifically around Sapele Road or GRA and environs.
- Excellent communication and interpersonal skills.
- Capacity to work under pressure.
- Strong problem-solving and analytical skills.
- Proficiency in multitasking and prioritizing in a fast-paced environment.
- Proficiency in Microsoft Office Suite (especially Excel) and CRM software.
- Experience in a customer-focused environment.
- Ability to work independently and in a team setting.
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