Customer Service Representative
Nirvana Synergy Company Limited
Customer Service & Support
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Job Summary
The Nirvana Synergy Company Limited is a company that has a vision to provide top-quality products that solve the everyday challenges of our customers in Nigeria and beyond. We pride ourselves in a workplace that works smart, has work place relationships, and serves our clients A+ quality every day. The Customer service representative will attend to customers with complaints and questions provide product & service information, process orders and returns with accuracy and efficiency.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Processing and closing sales and transactions satisfactorily
- Answering questions about the company’s products and services
- Collecting. Identifying and analyzing customer feedback and complaints
- Following up with prospective and current customers on their use of our products to retain them
- Developing and documenting knowledge into helpful content
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Meeting personal/customer service team sales targets and call handling quotas.
Requirements:
- Good team player, possessing good character traits and personality
- At least 2 years experience as a customer service representative
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Minimum of HND
- Must live within Okota/Ago/Isolo and environs
Location: Okota
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