Immediate Start
New
3 days ago
Customer Service Representative
Titan Sales Limited
Customer Service & Support
Shipping & Logistics
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements:
- 1 year experience
- Minimum of HND
- Good communication and interpersonal skills
- Must be patient and empathetic
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