New
3 weeks ago
Customer Service Representative
Work in Nigeria Recruitment Agency
Customer Service & Support
Retail, Fashion & FMCG
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are seeking a highly motivated and experienced Customer Service Supervisor to lead and oversee the daily operations of our customer service team. The Customer Service Supervisor will ensure that customers receive the highest level of service while managing a team of customer service representatives, handling escalated inquiries, and implementing
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties was required.
- Training staff in areas of customer service and company policies
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Requirements:
- B.sc in Business Administration or any relevant course
- 4+years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills and standard office equipment
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
Location: Ikoyi
Remuneration: NGN 200,000 - 300,000 Monthly
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