Customer Service Representative

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide software product support, including technical troubleshooting and guidance.
• Utilize creative problem-solving skills to resolve customer issues effectively.
• Remain calm under pressure, maintaining a positive and friendly demeanour.
• Exhibit exceptional verbal and written communication skills.
• Communicate complex information clearly and empathetically.
• Maintain a positive, confident, and upbeat personality in all interactions.
• Demonstrate superior organizational and time management skills.
• Keep accurate records of customer interactions using a CRM software suite.
• Pay keen attention to detail to ensure customer satisfaction.
• Show passion for continuously improving the customer experience.
• Provide feedback to management on customer trends and areas for service enhancement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements:

• 1-2 years of customer service experience.
  
• 1-2 years in an inbound customer contact center.
• 1-2 years of experience with software product support.
• Prior experience using a CRM software suite.
• Superior organizational and time management skills.
• Exceptional verbal and written communication skills.
• A positive, confident, upbeat, and friendly personality.
• Ability to remain calm under pressure.
• Creative problem-solving and technical troubleshooting skills.
  
• Keen attention to detail.
  
• Passionate about continuously improving the customer experience.
• Fluency in American English is essential.
  

Benefits:

• Competitive salary and performance bonuses.
• Living accommodations provided with full access to project amenities.
• Opportunity to work in a dynamic, innovative environment and make a significant impact.