Customer Service Representative
Esetech
Customer Service & Support
IT & Telecoms
NGN
75,000 - 150,000
Easy Apply
New
2 days ago
Job Summary
We are seeking a suitable candidate for this position.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Engage in the day-to-day activities of handling customer’s inquiries and transactions effectively.
- Provide customer service to customers and prospective customers – answering questions correctly while following proper procedures.
- Provide support, report, and resolve customer concerns and complaints regarding payment and other transaction issues follow-up interactions with customers to check on the level of satisfaction
- Act as a source of information to customers by answering questions escalating issues, follow-ups, and giving instructions to customers, as necessary.
- Identify and escalate priority issues, complete call logs, maintain and update customer data in CRM
- Effectively monitor and respond to incoming customer SMS as needed to address any inquiries, issues, and concerns.
- Follow performance metrics per call center process to increase efficiency.
- Support fellow Customer Service/Sales Team by attending appropriate trainings.
Requirements:
- Minimum of three years experience and and
- Excellence in data entry skills and attention to detail.
- Strong persuasion, resilience, and empathy skills
- Ability to work well under pressure.
- Positive attitude and strong organizational and time management skills.
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