Customer Service Representative
Froshtech
Customer Service & Support
Job Summary
At Froshtech Automotive, we pride ourselves on delivering exceptional service and high-quality automotive solutions. Our team is dedicated to innovation, excellence, and providing the best customer experience.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- Handle walk-ins, appointments, and returning customers or visitors
- Types memos, correspondence, reports and other documents.
- Receive client’s complaint/vehicles and recommend possible solutions as well as convince clients to carry out the recommendations.
- Work closely with service advisor to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability
- Communicating with callers and visitors in a professional, friendly, and efficient manner
- Create estimates, price quotes, and invoices.
- Answer outbound and inbound calls, chats and emails.
- Provide excellent customer service.
- Assist the Manager with jobs assigned
- Input documentation on all calls and follow-up with callers as needed.
- Maintain a professional appearance and positive attitude.
- Prepare and send reports to the line manager.
Requirements:
- Minimum academic qualification of a Bachelor's degree in any discipline
- 5 years of working experience
- Good communication skills
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