1 month ago
Customer Service Representative
Lloyds Limited
Customer Service & Support
Banking, Finance & Insurance
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are hiring a Customer Service Representative to deliver exceptional support and assistance to our clients, ensuring satisfaction and fostering long-term relationships.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction
- Provide accurate information about services and company policies
- Maintain detailed records of customer interactions and transactions
- Collaborate with other teams to address customer needs and improve service delivery.
Requirements:
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-first mindset
- Proficient in Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively
- A positive attitude towards work
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