New
4 days ago
Job Summary
The Customer Service Officer at The Solid Star Paradise is responsible for ensuring exceptional client experiences by providing outstanding customer service, handling inquiries, resolving complaints, and supporting the sales team.This role requires a proactive and empathetic individual with strong communication skills and a customer-focused mindset
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
Client Interaction:
- Respond promptly and professionally to client inquiries via phone, email, and in person.
- Greet and assist clients visiting the office, providing information, and directing them to the appropriate departments.
- Maintain a welcoming and positive attitude towards clients at all times.
Issue Resolution:
- Address and resolve client complaints and issues in a timely and effective manner.
- Escalate complex issues to the appropriate department or manager for resolution.
- Follow up with clients to ensure their concerns are satisfactorily addressed.
Support Services:
- Assist the sales team by scheduling appointments, property tours, and meetings with clients.
- Provide administrative support, including managing client records, preparing documents, and maintaining databases.
- Coordinate with other departments to ensure seamless service delivery to clients.
Customer Feedback:
- Collect and analyze client feedback to identify areas for improvement.
- Provide insights and suggestions to management based on client feedback to enhance service quality.
Information Management:
- Keep clients informed about new properties, services, and promotional offers
- Ensure all client information is up-to-date and accurately recorded in the CRM system.
Follow-up and Engagement:
- Conduct follow-up calls and emails to clients to ensure satisfaction and foster long-term relationships.
- Assist in organizing and managing client engagement events, such as open houses and property showcases.
Reporting:
- Prepare and submit regular reports on customer service activities, client feedback, and resolution outcomes.
- Monitor and report on key customer service metrics.
Requirements:
- HND/Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in a customer service role, preferably in the real estate industry.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and manage time effectively.
- High level of professionalism and empathy.
Attributes:
- Customer-focused and proactive.
- Strong organizational and detail-oriented skills.
- Ability to work independently and collaboratively.
- Positive attitude and ability to handle stressful situations calmly.
- Flexibility and adaptability to changing priorities.
The Solid Star Paradise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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