Immediate Start
New
1 week ago
Customer Service Representative
Orison Careers Consult
Customer Service & Support
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Skills Required
Listening and communication skill Willingness to learn Lover of peopleJob Summary
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product and service information, and resolving customer issues
- Minimum Qualification : HND
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints by identifying problems and providing appropriate solutions.
- Process orders, returns, and exchanges as needed.
- Maintain detailed and accurate records of customer interactions in the company’s CRM system.
- Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
- Follow up with customers to ensure their concerns have been addressed.
- Meet performance targets, including response time and customer satisfaction ratings.
Requirements:
- 0-1 year experience
- Minimum of HND in any field of study
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