Customer Service Representative

Job Title: Customer Service Representative Intern (Hybrid)

Company: SB Fumigation Services

Location: Ibadan, Nigeria (Hybrid: Remote and On-site)

Job Type: Internship (Part-time)

Duration: 6 months

Reports To: Customer Service Manager

About Us:

SB Fumigation Services is a leading pest control company specializing in bedbug and cockroach management for urban environments. We are committed to providing effective and eco-friendly pest control solutions to our clients while maintaining the highest standards of customer service.

Job Overview:

As a Customer Service Representative Intern, you will play a key role in assisting our customers by providing support, resolving inquiries, and ensuring a positive experience with SB Fumigation Services. This hybrid internship offers flexibility, allowing you to work both remotely and on-site, while gaining hands-on experience in customer service within the pest control industry.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.

• Assist customers with booking services, answering product or service-related questions, and providing general support.

• Maintain and update customer records in the company’s CRM system.

• Resolve complaints and escalate issues to the Customer Service Manager when necessary.

• Follow up with customers after service delivery to gather feedback and ensure satisfaction.

• Collaborate with other departments (Sales, Marketing, and Operations) to provide seamless customer support.

• Assist in creating customer service reports and providing insights for improving service quality.

• Support the team in scheduling pest control appointments and managing customer expectations.

Requirements:

• Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.

• Strong communication skills (written and verbal).

• Ability to handle customer inquiries with professionalism, patience, and empathy.

• Proficiency in Microsoft Office Suite (Word, Excel) and basic CRM tools.

• Interest in learning about the pest control industry and customer service operations.

• Ability to work both remotely and on-site as needed.

Key Skills:

• Excellent problem-solving and multitasking abilities.

• Strong interpersonal skills with a customer-first attitude.

• Attention to detail and a high level of organization.

• Flexibility and willingness to take on new challenges.

What We Offer:

• Flexible work environment (hybrid model).

• Hands-on training and mentorship in customer service and pest control industry practices.

• Opportunities to grow within the company.

• Monthly stipend and potential for full-time employment after successful completion of the internship.