Customer Service Representative

Responsibilities:

• Responding to customer inquiries via phone, email, chat, or in person.
• Addressing customer complaints and resolving issues efficiently.
• ⁠Providing detailed information about products or services to customers and Sales
• Managing customer accounts, updating information, and processing transactions.
• ⁠Keeping accurate records of customer interactions and transactions.
• ⁠Working with other departments to resolve complex issues and improve overall service delivery

Requirements:

• Strong problem-solving abilities and a customer-first mindset.
  
• HND / BSc preferably
  
• Previous customer service experience is a plus.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with professionalism and empathy.