Customer Service Representative
Wecis Clothing Ltd
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
2 months ago
Job Summary
We are seeking to hire a customer care representative who will be responding to customer inquiries via phone, email, chat, or in person
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Responding to customer inquiries via phone, email, chat, or in person.
- Addressing customer complaints and resolving issues efficiently.
- Providing detailed information about products or services to customers and Sales
- Managing customer accounts, updating information, and processing transactions.
- Keeping accurate records of customer interactions and transactions.
- Working with other departments to resolve complex issues and improve overall service delivery
Requirements:
- Strong problem-solving abilities and a customer-first mindset.
- HND / BSc preferably
- Previous customer service experience is a plus.
- Excellent verbal and written communication skills.
- Ability to handle difficult situations with professionalism and empathy.
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