Customer Service Representative
Lifemate Nigeria Limited
Customer Service & Support
Manufacturing & Warehousing
NGN
75,000 - 150,000
Easy Apply
4 weeks ago
Job Summary
The successful candidate will provide support to customers by handling inquiries, resolving issues, and offering information on products and services. Maintain customer satisfaction and assist in problem-solving through various communication channels.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve complaints and escalate issues when necessary.
- Process orders and provide delivery updates.
- Document customer interactions and feedback.
- Maintain knowledge of products and services.
- Collaborate with teams to ensure seamless service.
- Identify opportunities for upselling/cross-selling.
Requirements:
- High School Diploma (Bachelor’s degree preferred)
- 1-2 years of customer service experience.
- Strong communication and problem-solving skills.
- Proficient with CRM software and Microsoft Office.
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