Customer Service Representative
Lifemate Nigeria Limited
Customer Service & Support
Manufacturing & Warehousing
NGN
75,000 - 150,000
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Job Summary
The successful candidate will provide support to customers by handling inquiries, resolving issues, and offering information on products and services. Maintain customer satisfaction and assist in problem-solving through various communication channels.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve complaints and escalate issues when necessary.
- Process orders and provide delivery updates.
- Document customer interactions and feedback.
- Maintain knowledge of products and services.
- Collaborate with teams to ensure seamless service.
- Identify opportunities for upselling/cross-selling.
Requirements:
- High School Diploma (Bachelor’s degree preferred)
- 1-2 years of customer service experience.
- Strong communication and problem-solving skills.
- Proficient with CRM software and Microsoft Office.
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