Customer Service Representative

Responsibilities:

• Answer customer inquiries regarding travel bookings, accommodations, flight schedules, transportation options, and tours.
• Assist customers with booking and modifying travel arrangements, including flights, hotel reservations, and package tours.
• Provide detailed information on travel destinations, travel requirements (e.g., visas, vaccinations), and travel insurance options.
• Resolve customer complaints and issues related to travel disruptions, cancellations, or booking errors.
• Guide customers through refund and compensation processes in cases of cancellations or delays.
• Maintain customer accounts, ensuring all travel documents, itineraries, and bookings are up to date.
• Follow up with customers after their trips to ensure satisfaction and address any feedback.
• Promote special deals, travel packages, and loyalty programs to customers.
• Use company CRM software and booking systems to manage customer interactions and travel arrangements.

Requirements:

• High school diploma or equivalent (Bachelor’s degree in Tourism, Hospitality, or related field is a plus).
• Previous experience in customer service, preferably in the travel or tourism industry.
• Familiarity with travel booking platforms (e.g., Amadeus, Sabre, Galileo) and CRM systems.
• Excellent communication and interpersonal skills.
• Problem-solving skills and the ability to stay calm in high-pressure situations (such as dealing with delayed or canceled travel).
• Strong attention to detail and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, especially during peak travel seasons.

Benefits:

• Competitive salary and commission on travel packages sold.
• Health insurance and other employee benefits.
• Opportunities for discounted travel.
• Paid time off and holidays.
• Career growth opportunities in the tourism and travel industry.