Immediate Start
New
5 days ago
Customer Service Representative
E-Konsult
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are seeking a dedicated and personable Customer Service Representative to join our team at a Shoe Shop, a leading leather company. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support across various channels
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Handle customer inquiries, complaints, and requests via phone, email, and chat.
- Provide detailed information about our products, including shoe sizes, materials, and customization options.
- Process orders, returns, and exchanges efficiently and accurately.
- Resolve customer issues promptly, ensuring high levels of satisfaction.
- Collaborate with other departments to ensure customer needs are met and service improvements are implemented.
Requirements:
- Minimum of OND certificate is required
- At least 1 year of experience as a Customer Service Representative or a similar role
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