Immediate Start
New
4 days ago
Job Summary
We are seeking a Customer Service Representative to assist customers with technical issues related to our logistics services. The ideal candidate will have strong experience in customer support and reside close to Amuwo Odofin for timely assistance.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat regarding logistics services.
- Assist customers in understanding and using our logistics solutions, including shipment tracking and delivery management.
- Troubleshoot service-related issues and collaborate with internal teams to implement effective solutions.
- Gather and report customer feedback to improve service delivery and customer satisfaction.
- Provide guidance and support to junior customer service representatives to maintain high-quality interactions.
Requirements:
- Proven experience in customer support, preferably in the logistics or supply chain industry.
- Proficiency in help desk software and logistics management systems.
- Excellent verbal and written communication skills for effective customer engagement.
- Strong problem-solving abilities in a fast-paced work environment.
- Computer literacy is required.
- Must reside close to Balogun, Lagos Island or Trade Fair for timely availability.
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