Customer Service Representative & Social Media Manager

Responsibilities:

• Serve as the first point of contact for clients, handling inquiries via phone, email, and social media.
• Provide timely and professional responses to customer requests, complaints, and concerns. •Manage customer orders, follow-ups, and service tracking, ensuring a smooth experience from start to finish.
• Maintain customer records, update order statuses, and ensure all requests are handled efficiently.
• Resolve customer disputes by coordinating with internal teams and service providers.
• Gather customer feedback and provide insights to help improve service offerings.
• Develop and execute social media strategies to grow our online presence and engage with our audience.
• Create, schedule, and publish high-quality content (graphics, videos, posts) across social media platforms.
• Respond to comments, messages, and inquiries on social media in a timely and professional manner.
• Monitor and analyze social media performance, adjusting strategies to optimize engagement and reach.
• Collaborate with designers, writers, and marketing teams to ensure a consistent brand voice.
• Stay updated on social media trends and apply best practices to enhance brand visibility. Who we’re looking For

Requirements:

• Strong communication and customer service skills.
• Experience in customer support, call handling, or client relations.
• Hands-on experience managing social media accounts (Instagram, Twitter, Facebook, TikTok, LinkedIn, etc.).
• Ability to create engaging content and communicate in a brand-friendly tone.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Canva, etc.).
• Problem-solving skills and the ability to handle customer complaints effectively.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Experience in the logistics industry or an understanding of customer needs in this sector is a plus.